Terms & Conditions

Terms & Conditions
Last updated: 21/09/2026

These Terms & Conditions apply to online coaching services provided by ImogymFit, operated by Imogen [surname] (“I”, “me”, “my”). By purchasing coaching or using coaching services, you agree to these terms.

Coaching services

ImogymFit provides online fitness, training, nutrition, lifestyle, and accountability coaching. The exact level of support depends on the package you choose: Foundations, Fuelled, or Flourish.

Coaching may include personalised training plans, check-ins, messaging support, nutrition guidance, exercise-form feedback, and/or video calls, depending on your package.

Coaching is educational and supportive in nature. It is not medical care, diagnosis, treatment, psychotherapy, or a substitute for advice from a GP, registered dietitian, physiotherapist, or other appropriately qualified healthcare professional.

Health and suitability

Before beginning coaching, you must complete the required health-screening and onboarding forms honestly and update me if anything changes.

You must seek medical advice before starting or continuing exercise where appropriate, including if you have a medical condition, injury, are pregnant or postnatal, take medication that may affect exercise or nutrition, or have been advised to avoid physical activity.

You are responsible for exercising within your own limits, using equipment safely, and stopping if you feel pain, dizziness, shortness of breath, or unwell. Please contact an appropriate healthcare professional where needed.

Nutrition support

Nutrition coaching is designed to provide general education, practical guidance, and support around habits, food choices, calorie or macro targets where appropriate, and meal planning.

It is not a substitute for individual medical nutrition therapy. If you have an eating disorder, a history of disordered eating, complex medical needs, or require therapeutic dietary management, you should seek support from an appropriate healthcare professional. I may pause, adapt, or decline nutrition support where this is necessary for your wellbeing and scope of practice.

Your responsibilities

To get the best from coaching, you agree to:

Provide accurate and up-to-date information.
Complete check-ins and communicate openly about progress, challenges, injuries, and changes to your health.
Take responsibility for your own decisions, actions, and use of the information provided.
Treat communication respectfully.
Avoid sharing programme content, resources, or coaching materials with others without written permission.

Results vary between individuals. No specific physical, performance, aesthetic, health, or weight-related outcome is guaranteed.

Payment

Coaching is charged monthly in advance at the price agreed when you sign up.

Payments must be made through stripe on or before the agreed payment date. If payment is late or unsuccessful, coaching may be paused until payment has been received.

Prices may be reviewed from time to time. You will be given reasonable notice before any change affects your subscription.

Cancellation and notice

Coaching operates on a monthly rolling basis.

If you wish to cancel, please provide one month’s written notice by emailing imogymfit@gmail.com. Your coaching will remain active until the end of the applicable notice period, and payments due during that period remain payable.

For example, if notice is given on 10 June, coaching will end on 10 July, unless a different end date is confirmed in writing.

Refunds are not normally available for coaching time, plans, calls, feedback, or support already provided. This does not affect any legal rights you may have.

Pausing coaching

If you need to pause due to illness, injury, travel, or significant life circumstances, please contact me as soon as possible. Pauses may be considered at my discretion and are not guaranteed.

Any agreed pause must be confirmed in writing. The terms of a pause, including its length and whether payments continue, will be agreed on an individual basis before it begins.

Communication and response times

Support is provided through Kahunas. Please use the agreed channel for coaching-related communication so that support remains organised and safe.

Foundations and Fuelled: responses within 48 hours during working days.
Flourish: priority responses within 24 hours during working days.

Response times are not guaranteed during weekends, public holidays, annual leave, illness, or emergencies. Coaching support is not an emergency service. If you need urgent medical help, contact emergency services or an appropriate healthcare professional.

Video calls

Where included, video calls must be booked in advance. If you need to rearrange a call, please give at least 24 hours’ notice where possible.

Missed calls or cancellations with less than 24 hours’ notice may be treated as used, except in exceptional circumstances.

Intellectual property

All training plans, resources, guides, videos, check-in materials, educational content, and other coaching materials remain the intellectual property of ImogymFit.

They are for your personal use only while you are an active client. You may not copy, sell, distribute, reproduce, share, or use them to coach others without written permission.

Confidentiality and privacy

Your personal information will be handled in line with the ImogymFit Privacy Policy.

I will treat information you share confidentially, except where disclosure is required by law or where there is a serious concern about your safety or someone else’s safety.

Ending coaching

I may pause or end coaching where necessary, including where:

Payment remains unpaid.
Communication becomes abusive, threatening, or inappropriate.
You repeatedly fail to provide information needed for safe coaching.
Your needs fall outside my scope of practice.
Continuing coaching could reasonably pose a risk to your health, safety, or wellbeing.

Where possible, reasonable notice will be provided.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, ImogymFit is not responsible for loss, injury, damage, or outcomes resulting from failure to follow guidance safely, inaccurate information supplied by you, use of equipment, or decisions made outside the coaching relationship.

You remain responsible for your own health, safety, exercise choices, and actions.

Changes to these terms

These Terms & Conditions may be updated from time to time. Existing clients will be notified of material changes by email or through the coaching platform. The latest version will be available on this website.

Contact

For questions about these Terms & Conditions, contact:

ImogymFit
Email: imogymfit@gmail.com
Coach: Imogen Shephard
Location: United Kingdom